Everything You Need to Know
Find answers to common questions about your stay, amenities, check-in, policies, and more for a standardized experience you can trust.
Helpful Booking Info
General Booking Questions
How do I book the property?
You can book directly on this website for the best rates.
What payment methods do you accept?
We accept major credit cards through this booking site.
Can I cancel my reservation? What is your cancellation policy?
Yes, our cancellation policy is free cancellation up to 30 days before check-in. Please refer to your booking confirmation for full details.
Are there any additional fees?
Additional fees may include a cleaning fee, pet fee (if applicable), and local taxes. These are listed during the booking process.
How do I get my booking confirmation?
After making a reservation you will receive a confirmation email. This will include your reservation details, check-in instructions, and property access information. If you don’t see a confirmation email, check your spam or junk folder.
Helpful Tips & Info
Check-in and Check-out
What time is check-in and check-out?
Check in at 4pm and check out at 10am.
How do I check in to the property?
Check out instructions will be emailed to you the day before check out.
Who do I contact if I have issues during check-in or check-out?
If you encounter any issues, please contact PMI Vacationland, 207-803-0008 reservations@pmivacationland.com for assistance.
Can I request an early check-in or late check-out?
If you encounter any issues, please contact PMI Vacationland, 207-803-0008 reservations@pmivacationland.com for assistance.
How do I check out?
Check out instructions will be emailed to you the day before check out.
Everything You Need
During Your Stay
What should I do if I have an issue with the property during my stay?
Please contact us immediately at 207-803-0008 reservations@pmivacationland.com for any issues such as maintenance, Wi-Fi problems, or unexpected concerns. We will address your request as quickly as possible.
Is there housekeeping during my stay?
Housekeeping is available upon request for an additional fee.
Can I extend my stay?
Extensions are subject to availability. Please contact us as soon as possible to arrange this.
What’s the best way to reach you during my stay?
Reach out to PMI Vacationland via phone or email at 207-803-0008 or reservations@pmivacationland.com.
Are extra towels, linens, or toiletries provided?
Yes, we provide first use supply for each booking.
Have a question?
Send us a Message
Send us a message and we’ll be in touch.